WhatsApp chatbot pricing: clear plans, no surprises

How to choose the right plan

Two things decide which plan fits: how many conversations your business has each month and how many people need access to the inbox. Everything else — the AI assistant, the integrations and the dashboard — is available on every plan.

If you answer every message yourself, Basic is usually enough. If several people share the work — reception, sales, support — Business lets you invite up to 5 agents and hand conversations off between the bot and your team.

What every plan includes

• An AI assistant that answers from your business information: hours, prices, services and FAQs.
• The official WhatsApp Business API and Telegram bots.
• All integrations, including Calendly for bookings and Shopify for orders.
• Interactive buttons and lists, and assignment of conversations to agents.
• Analytics to see what customers ask and where sales slip away.
• No code: you set everything up from the dashboard, and we guide you through connecting your channels.

Extra conversations

If you go over your plan's conversations in a month, you don't get cut off. Extra conversations cost $0.03 USD each on Basic and on Business. If you regularly go well above your limit, Business or Enterprise is usually the better fit.

What counts as a conversation

A conversation is all the messages you exchange with one contact over 24 hours, counted from their first message. Ten messages back and forth with the same customer in an afternoon are one conversation, not ten. If that customer writes again after the 24 hours, a new conversation starts.

The assistant answers up to 20 customer messages in a conversation and then hands it to your team, so one long chat never runs away. If your team gives the conversation back to the assistant after that, it counts as a new one.

AI included

The AI that answers your customers is included in every plan. There's no AI account to connect and no separate bill for it: its use is covered by your plan and any extra conversations.

Enterprise: built around your organization

Enterprise is for companies with high volume, many agents or special requirements: unlimited users and conversations, custom integrations, enterprise analytics, dedicated support and the option to self-host. Pricing depends on your needs — contact sales and we'll put together a proposal.

Prices in USD and COP

Plans are billed in US dollars. For businesses in Colombia we show the approximate value in pesos: ≈ 148.200 COP for Basic and ≈ 300.200 COP for Business. The final amount in COP depends on the exchange rate.

Not sure which plan fits your volume, or have questions about billing details? Book a demo and we'll go through it with you.